Hi, my name is Guntars. Alex: Hello Alex: where i can see how much i cleared from my deposit bonus in Poker Black? Guntars: In Poker lobby open My account My bonus. Alex: No Active Bonus You do not currently have an Active Bonus. Alex: ??? Alex: i deposited 1018 euro Alex: 10 days ago Guntars: One moment please. Guntars: Yes I can see that you do not currently have an Active Bonus. Alex: how is that possible? Alex: All new Poker Black players are welcomed with an amazing 200% sign-up bonus up to €1000! No opt-in required. Guntars: Please hold on. I will check with our Poker team. Alex: im waiting Guntars: Please transfer money back to base account and we will activate option to receive First deposit bonus. Alex: done Guntars: Please hold on. Alex: do i have to transfer all the money? Alex: i didnt get that Guntars: Yes please transfer at least 1000 if you want to activate max bonus. Alex: no Alex: i meant all the money from poker black to main account Alex: i transfered 1000 Alex: from poker black to main account Alex: do you want me to transfer it back? Guntars: No. Please wait till bonus option is activated. It will take few minutes. Alex: will it show the ammount i already cleared? Guntars: Unfortunately no. It's not possible to manually change Microgaming bonus settings and it will start from beginning. Alex: well and will you compensate me for that? Guntars: Unfortunately we can't compensate for that. Most likely you didn't click to activate it on first transfer and also information about your bonus was available on your Poker client. Alex: are you joking? Alex: no opt-in required Alex: do you know what is that mean? Alex: you try to blame me? Alex: how is that my fault? Alex: when clearly says no opt in required Alex: so no activation Alex: actually i looked in bonuses for claim bonus Alex: it was not there Alex: just to be sure Alex: when i transfered my money Guntars: Bonus is now available. Please transfer money back to Poker black to activate it. Alex: 10 days ago Alex: ill do that Alex: can you explain the other stuff? Guntars: Yes I'm checking it with our Poker team. Alex: thank you Alex: while im waiting Alex: another question Alex: when you asked me to transfer money between accounts Alex: i lost like 6 euro Alex: lol? Alex: i had 1151 euro Alex: no i have 1145 Alex: i moved 1000 euro for 1962.31 leva Alex: and i moved 1962.31 leva for 993 euro Alex: how is that possible? Guntars: Yes bonus should have activated automatically on your First transfer on 20th March. There must have been some technical error with bonus activation. But we can't technically change bonus wagering requirements for you. You still have option to get bonus in full. Alex: so no compensation? Alex: for some mistake you do Alex: not "you" Alex: i made near 600 euro rake Alex: witch transfers to 120 bonus Alex: and i lose that because of your site error Alex: and i take the negative? Guntars: Yes but you still got Loyalty points that you can change for cash and you didn't loose those 120 in bonus. You can still get bonus in full amount. Alex: do i strike you as retarded or something? Alex: you mix loyalty points with deposit bonus? Alex: loyalty is 30% Alex: deposit is 20% Alex: both are 50% Alex: now i have only loyalty Alex: which is 30% Alex: where are the other 20% Guntars: From today you will have 50%. And it will be for full 1000 EUR bonus. So you didn't loose this bonus. It was delayed. Guntars: And sorry for this. Alex: i understand that Alex: but i already made 600 euros Alex: rake Alex: which i made fair and square Alex: on my own time Alex: and now i lose that 20% Alex: and its not my fault Alex: how is that fair? Alex: can i speak to a manager Alex: i dont feel i have to be punished for your software errors Guntars: I will forward your account information to our Poker manager and we will get back to you in email as soon as we will have answer. Alex: one more thing Alex: can you see my transfer between main account and poker black Alex: why did i lost 6 euro? Guntars: Yes I can see that and we will check it as well and give you reply regarding this. Alex: so im waiting for email? Alex: for both things Guntars: Yes please. Alex: ok thank you Alex: and sorry Alex: its nothing against you Alex: i know its not your fault Alex: but you are support and have to say what i have to say Alex: thanks for helping me and have a nice day Guntars: Thank you for contacting us. Have a nice day! 'Alex' disconnected ('Concluded by End-user').